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Case Study – Retail Industry

Challenge

One of the most growing retail companies in the bed & bath sector in Saudi Arabia was receiving increasing requests from a group of investors, with the aim of acquisition or merger. The company sought to organize its internal work operations, increase its commercial value, and be ready to meet investors.

Solutions

  • Assessment of the company’s overall performance by the excellence model of EFQM (the European Foundation for Quality Management) for identifying the gaps.
  • Analysis of the market, competition landscape, company’s market share, and value chain.
  • Development of a corporate strategy, business plan, and integrated financial model for the next 5 years; including financial projections and targets.
  • Design and implementation of a new organization chart, in line with the strategy and business plan.
  • Comprehensive assessment of employees’ competencies, selection of talented people, and their placement in the new organization chart.
  • Documenting all core business procedures, to ensure participation and knowledge transfer among employees, and to improve the performance of the company's processes.

Results

The company was able to achieve growth and expanded horizontally, by increasing the number of its retail stores from 11 to 46 branches, based on the strategy and business plan. Moreover, it acquired its most important supplier and competitors, in an effort to complete the value chain and increased dramatically its market share in Saudi Arabia.

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